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Shangri-La Jeddah

Ash Shatiʾ, Djeddah, Arabie Saoudite

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Avis clients

« Hotel is well situated, next to the corniche and right in front of the F1 circuit, also it's closed to the Redsea mall. So no matter for leisure or business, it's definitely highly recommend for international guest first time visiting Jeddah. We had a corporate event at Shangri-la Jeddah and whole team stayed there. The front office team are very friendly and helpful, check in experience was smooth. Room is very spacious, furniture and decoration is comfortable and practical. The bath room is made by marble, gives you a low key luxury feeling. thank god it's not gold color... the amenities they are used also high quality which is aqua di Parma.
Among all the facilities, their waterfront kitchen restaurant offers fresh and delicious food. It is focus on varieties and qualities, not quantity, I guess we share the same concept that less is more. For the event catering, for our menu, Peking duck is included I bet you won't see it often in other hotels, it's delicious and the sauce is authentic, and it will be only available at Shangri-la, proud Asian touch.

A very special thank you goes to Badr Mobarak, Director of Event, who was always available and just a message away, ready to support and accommodate every guest request with a positive attitude. It comforts you with the feeling that everything is under control. The presence of General manager Mr. Brice at various facilities also made our guests feel valued and assured that their feedback was heard.

We highly recommend Shangr-la Jeddah and will definitely come back for next event.... »

« Shangri-La Jeddah is Maintaining high standards of welcoming, cleanliness, and room service options, and providing wellness-focused amenities.

Thanks to the all front desk staff. Special thanks to Shaza & Toleen for exceptional customer service, including a warm welcome, personalized attention, and efficient communication.... »

« This hotel is absolutely fantastic, one of the best I’ve ever stayed in. I absolutely love staying here. The cleanliness is second to none, the staff are welcoming friendly and couldn’t do enough to help with anything. The rooms are beautiful as is the rest of the hotel, amazing balconies with great views over Jeddah and the sea. It is located not too far from JED Airport which is very convenient. Couldn’t give enough praise to this hotel.... »

« My Experience at Shangri-La Hotel – Jeddah

I visited Shangri-La Hotel with high expectations, especially given the brand name and luxurious location. The experience was a mix of excellence and a few challenges that need urgent attention from the hotel management.

Positives:
• Check-in was smooth and quick. The front desk staff were professional and cooperative.
• Initially, we received a room with a faulty air conditioner, but the staff quickly upgraded us and moved us to a better room — much appreciated.
• The breakfast was diverse and delicious. Special thanks to Ibrahim, who was incredibly helpful, attentive, and explained the buffet items with care.
• The Saudi staff members were respectful and professional.
• The hotel offers plenty of parking spaces, which is a strong advantage.

Challenges and Concerns:
1. Unified Service Number
This was one of the biggest downsides.
• Simple requests like a toothbrush or a bathrobe could take over an hour — and sometimes never arrive.
• One request took five phone calls, and in some cases, no one answered at all.
• I recommend assigning direct lines to each department instead of relying on a slow, centralized number.
2. Kids Club
This was one of the main reasons I chose the hotel, but unfortunately, the experience was disappointing.
• The staff member stated she wasn’t responsible for my daughter and said she was “busy”.
• There was no lifeguard at the children’s pool, which is extremely concerning.
• There were no structured activities, schedules, or actual supervision.
• Although the kids club is well-equipped and beautifully designed, there is no proper management or engagement.
Compared to other international hotels, this was below expectations.
3. Pool and Seating Area
The pool is exposed to direct sunlight all day long with no shading at all.
• This makes it very difficult for guests who want to swim without being exposed to intense heat.
• Poolside seating is completely exposed, with no back or side shade.
I recommend installing canopies or creating shaded zones to make the area more comfortable.
4. Parking
• I was surprised that valet parking is a paid service, even for hotel guests.
• Entering and exiting the parking area is tight and difficult, especially around the corners.
• Most of the convenient parking spots near the hotel entrance are reserved for Asila Tower residents, not hotel guests.
That said, having a large number of parking spaces is still a positive.

Summary:

The hotel is luxurious, well-located, and the Saudi staff are exceptional in their service.
However, there are four critical areas that need immediate improvement:
• The centralized service number
• Kids Club management and safety
• Pool area shading
• Parking organization and valet policy

If these are addressed, Shangri-La Jeddah can truly become one of the best hotels in the city.... »

« Outstanding Service by Sanjay at Shangri-La Jeddah

I had the pleasure of receiving exceptional service from Sanjay during my stay at Shangri-La Jeddah. Not only did he handle housekeeping with speed and efficiency, but he also provided excellent support with engineering issues and the mini-bar. His attention to detail, professionalism, and dedication to guest satisfaction were truly impressive.

Sanjay worked swiftly and effectively, ensuring that everything was in perfect order while maintaining a friendly and helpful attitude. His commitment to high-quality service reflects the exceptional standards of Shangri-La.

A big thank you to Sanjay for going above and beyond to make my stay comfortable and hassle-free. Highly recommended!... »

« This hotel is just perfect! Beautiful rooms with everything you could ever need from bathrobes & slippers (gorgeous toiletries!) , to a delicious fruit bowl to simple everyday useful features such as universal plugs everywhere! That shouldn’t have to be a massive plus but it truly is compared to a lot of other hotels round the world. The (ladies) gym was clean and modern and the pool area is relaxing with great views - shame it’s on the wrong side of the hotel regarding sun hours 😂 I had room service which was quickly delivered by very polite pleasant staff member and, ultimately, very tasty. All in all an extremely comfortable stay, thank you... »

« We were in the hotel for group meeting. After the conference it was dining at 11. 30 pm with set menu as agreed. Until 12.10 we were served with appetisers and salads. The waiting period was prolonged for 40 minutes as if they were not prepared for the guests. Many of the guests left without further waiting annoyed as they have morning duty. Any the experience was not nice. Let us hope that the restaurant will do better next time.... »

« Hotel moderno e ben arredato
Posizionato a ridosso della Corniche che in questo momento è un grande cantiere ma tra qualche anno sarà molto bella
Camere spaziose arredare con stile tipico di una catena Internazionale
Staff gentile ma può ancora migliorare in professionalità e conoscenza dell’ inglese
Dispone di altri di ristoranti e bar con piscina... »

« If you’re a frequent business traveler like me, choosing the right hotel without compromising on your loyalty points is always a challenge, especially in cities, where there aren’t enough good hotels to begin with, which is the case with Jeddah. However, I think you’ll be able to get both at Shangri-La Jeddah.

Pros:
- Location
- Breakfast
- Interior Design
- Room Amenities
- Service and Staff
- Shower water-pressure

Cons:
- Pillow case smell
- Mattress too firm... »

« A Really nice and pleasant stay in a fantastic hotel.
Incredible staff making you feel special in every moment.
Particular compliments to Nabil, a room servant for his outstanding customer-facing skills.
Congratulations and continue to be outstanding.... »

« Amazing hotel with a particularly attentive and sophisticated staff. Well done to the HR team.
The buffet is exquisite et and delightful. The decor processes a lot of finesse. A special thank you to Dennis, the bell boy who was more than helpful. This is what we can exceeding guest expectation. Please reward him.... »

« كانت تجربة رائعة والغرف والسويت كانت جميلة وواسعة ومطلها كان خلاب و مبهر ( مُطل عل البحر) ،، ولكن هناك عيب واحد فقط و هو تأخر في إحضار الطعام الى الغرفة ( room service) ولكن اغلب التجربة كانت جميلة واعيد تجربتي للسكن مرة اخرى فيه ،،،و كانوا الموظفين في الاستقبال و الـ staff كانوا متعاونين معنا ،،، شكراً لكم shangri-la على حسن الاستقبال ،،،... »

« Amazing room. Spacious and comfortable with spectacular views. Very comfortable bed and well designed lounge area. Bathroom just as spectacular. However service was a little bit of a let down, the turndown service was only provided on one night, no one showed up the next! What was however particularly disappointing was the food. Iftar, was poorly organized, none of the food was labeled so it was impossible to know what you were eating and to be honest nothing (apart from the salads and soup) was very tasty - very disappointing especially for the price. Room service was similarly poor - a small club sandwich with no garnishing, steak which was overdone, drinks without a bottle opener - really disappointing for a hotel at this level.... »

« This is a stunning hotel. Perfectly
located on the corniche. Walking distance to everything you need! Fantastic pool, beautiful health and wellness Centre! Staff all super helpful with a special shout-out to my concierge friends Shahad and Papalolo ! Beyond helpful.

I look forward to my next stay!... »

« We loved our stay at the Shangri La Jeddah. It’s a wonderful new building with beautiful rooms. We stayed in a sea view room with a balcony, very well furnished and outstanding views of the Red Sea Cornish and the F1 race track, and well furnished.
The hotel is modern and every thing oozes elegance. From te he warm welcome and efficient check in team, to the friendly people who set up our room or the team at breakfast doing everything to make the stay even better.
It was truly heartwarming to see many young local Saudis working in every part of the hotel. All with a big smile and desire to please.

The breakfast was a wide spread and a beautiful set up in a floor with Panoramic views of the sea front full of light and there’s also a cafe in the lobby level with great views.

I highly recommend this hotel for anyone who’s visiting Jeddah... »

« We we’re in a quick visit to the hotel , specifically to shang palace , we dont have a reservation , the hostess prevented us from entering under pretext of reservation while that time restaurant was empty and many tables are free , one guy came I believe his name Mohamaed adnan he was so kind and full of energy to fix things for us , he let us to rest in the bar while he solving founding table for us , , food was well presented and delicious , ambiance was elegant.... »

« Newly opened Shangri-La, opened just in time for the Formula 1 Grand Prix race. The hotel itself was very nice and modern but some serious work on service quality improvement still required.

Pros:
- Hotel is new and modern with all the best amenities. My room had an amazing view of both the beach but also the Formula 1 racecourse. I had a small balcony with table and chair to lounge as well.
- The room itself is a bit on the small side but functional with a good work desk and a large dressing area, along with 2 sinks in bathroom, a separate shower and bathtub and toilet
- Food at hotel was good and at international standards - I had room service and a light lunch at the lobby restaurant
- I am not familiar with Jeddah but this hotel felt like it was in a great location - walkable to the beach and if you are in town for the F1 race, this was apparently the hotel to be at

Cons:
- The service was at best terrible and at worst terrifying. However, to be fair, I do not think the service issue is specific to the Shangri-La. Tourism is still a new industry in Saudi and I have every confidence with more business and leisure travelers, service professionals will become more experienced. But here are a few specific examples:
+ For some reason it took nearly 15 minutes to check out even though I was the only at the counter.
+ One evening I called down from my room to ask for more drinking water and when someone came to deliver it, instead of ringing the doorbell, they just used their key card to come into the room completely startling me as a I was standing half dressed after a shower.
+ When my room service was delivered one of the items fell off the platter, tumbled, shattered and also chipped the side of the table. Instead of just helping me clean it up, the room service guy insisted on calling housekeeping and instead some other people came to take pictures of the table instead of cleaning up the mess. I ended up cleaning it up myself. ... »

3.9 Très bien

20 personnes vécues

Emplacement de l'hôtel

Vue d'ensemble

Emplacement de l'hôtel

Equipement de services

Chambres

Points forts

Tarifs & dispos

Ash Shatiʾ

À 101 km de la Mecque

À 104 km des Jamarates

Piscine disponible

À 20 km de la gare de train

Vue sur mer rouge

Piscine

Shangri-La Jeddah

Ash Shatiʾ, Djeddah, Arabie Saoudite

Voir sur la carte

Chaîne hôtelière/marque

Hôtel Indépendant

Le Shangri-La Jeddah offre une expérience 5 étoiles alliant confort moderne et services haut de gamme. Les chambres et suites, élégamment aménagées, disposent de balcons privatifs, d’une vue imprenable sur la ville ou la mer, ainsi que d’équipements raffinés. L’hôtel propose un large choix de restaurants aux cuisines internationale, chinoise, caribéenne et péruvienne, avec options halal et végétariennes. Les clients peuvent se détendre au spa, profiter de la piscine extérieure, du sauna, du hammam ou du centre de remise en forme ouvert 24h/24. Avec son service de conciergerie, son accueil 24h/24, ses prestations de bien-être et son ambiance familiale, cet établissement garantit un séjour mémorable dans un cadre exceptionnel.

Ses points forts

Spa

Piscine

Connexion Wi-Fi gratuite

Service de chambre 24h/24

Chambres familiales

Centre de remise en forme

Équipements pour les personnes handicapées

Localisation et distance au Haram
	Mosquées emblématiques à proximité Oui — Il y a une mosquée emblématique proche de l’hôtel (Mosquée Al-Rahmah).
	Accès direct aux routes vers La Mecque Oui — L’hôtel permet un accès facile aux routes vers La Mecque.
	Service de navette hôtel-aéroport disponible Non — L'hôtel ne propose pas de service de navette aéroport direct.
	Proximité du quartier historique d’Al-Balad Oui — L’hôtel est proche du quartier historique Al-Balad.
	Vue sur la mer Rouge disponible Oui — Certaines chambres et installations offrent une vue sur la mer Rouge.
	Piscine ou centre de bien-être disponibles dans l’hôtel Oui — L’hôtel dispose d’une piscine et d’un centre de bien-être.

Quartier Ash Shatiʾ

King Abdulaziz Branch Road, Ash Shati, Jeddah 23513, Saudi Arabia

Voir sur la carte

8.5 - Emplacement exceptionnel !

Lieux à proximité

Atallah Happy Land Park530 m

Red Sea Mall690 m

Jeddah Outdoors Museum And Park1.2 Km

Jeddah Corniche2.3 Km

Al Mashfa Hospital2.6 Km

Mosquées à proximité

Mosquée Taiba30 m

Mosquée Al Rahmah472 m

Restaurants

Restaurant Shang Palace15 m

Restaurant Niyyali30 m

Restaurant Wave560 m

VOIR LES LIEUX A PROXIMITE

Emplacement de l'hôtel

Lieux à proximité

Atallah Happy Land Park 530 m
King Abdul Aziz Road 1 Km
Jeddah Outdoors Museum And Park 1.2 Km
Jeddah Corniche 2.3 Km
Al Mashfa Hospital 2.6 Km

Restaurants et cafés

Restaurant Shang Palace 15 m
Restaurant Niyyali 30 m
Restaurant Wave 560 m

Mosquées à proximité

Mosquée Taiba 30 m
Mosquée Al Rahmah 472 m

Transports en commun

SAPTCO Jeddah Station 20 Km

Aéroports les plus proches

Aéroport international King Abdulaziz 8 Km

Les chambres du Shangri-La Jeddah

Voir les disponibilités

Vue sur la mer Rouge

Machine à café

Sèche cheveux

Coffre fort

Commodités dans les chambres
	Chambres adaptées aux personnes à mobilité réduite	Oui, l’hôtel dispose de chambres pour les personnes à mobilité réduite.
	Suites familiales disponibles	Oui, l'hôtel propose des suites familiale.
	Chambres quadruples avec lits séparés	Oui, les chambres quadruples avec 4 lits séparés disponibles.
	Vue sur la mer Rouge	Oui, certaines chambres offrent une vue sur la mer Rouge.
	Prises dans les chambres	Oui, la plupart des hôtels en Arabie Saoudite utilisent les prises américaines.

Choisissez votre chambre

Arrivée

Oct.

2025

Départ

Oct.

2025

Chambres et invités

1 , 2 0 0

Chambre #1

Adulte(s)

Enfant(s)

Bébé

Age enfant.1

Age enfant.2

Age enfant.3

Équipements de l'établissement Shangri-La Jeddah

Équipements populaires

Salle de réunion
Zone de stockage de bagages.
Salle de sport
Espace fumeur
Blanchisserie
Salle de conférence

Réception

Service de concierge
Réception 24h/24
Service de Bagagerie
Portier

Général

Climatisation
Chauffage
Moquette
Service de chambre
Équipements pour les personnes handicapée
Chambres non-fumeur
Service d'étage
Services d’affaires
Service de ménage
Service d'entretien des chaussures, vêtements...
Change de devises
Nettoyage à sec
Casiers

Propreté et sécurité

Extincteurs
Détecteurs de fumée
Alarme de sécurité
Sécurité 24h/24h
Coffre-fort
Caméras de surveillance
Carte d'accès
Éclairage d'urgence
Désinfectant pour les mains
Kit de premiers soins

Services d'affaire

Fax/photocopie
Centre d'affaire

SPA & bien-être

SPA
Saunas
Hammams
Centre de fitness
Bains turcs
Bain de vapeur
Massage de pied
Piscine
Fauteuil de massage

Parking

Parking payant
Disponibilité d un parking pour le van et bus

Accessibilité

Accessible aux personnes à mobilité réduite
Lavabo bas adapté aux personnes à mobilité réduite
Toilettes avec barres d'appui
Accessible en fauteuil roulant
Signalisation en Braille
Personnel formé à l'accueil des PMR
Chambres PMR
Toilettes surélevées
Cordon d'alarme dans le salle de bains
Aides visuelles : braille
Aides visuelles : panneaux tactiles

Autre services

Nombre de tours Il y'a une seule tour.
Nombre des étages ? L'hôtel compte 18 étages.
Nombre des ascenseurs Plusieurs ascenseurs modernes assurant un accès fluide à tous les étages.
Wifi Gratuit

Conditions de l’établissement

Arrivée	À partir de 16:00
Départ	Jusqu'à 12:00
Annulation & Prépaiement	Les conditions varient selon le type d’hébergement choisi. Les détails exacts sont indiqués lors de la réservation.
Enfants & Lits supplémentaires	Les enfants sont les bienvenus. Lit bébé disponible gratuitement sur demande pour les plus petits. Lit d’appoint disponible sur demande pour les enfants et les adultes. Tous les lits bébé et lits d’appoint sont sous réserve de disponibilité.
Âge minimum	Aucune limite d’âge pour l’enregistrement.
Animaux	Les animaux de compagnie ne sont pas admis dans l’établissement.
Moyens de paiement acceptés	American Express · Visa · Mastercard · Espèces.

Restaurants

Nom de restaurant : Shang Palace

Type de cuisine : Chineese

Ouvert pour : Déjeuner • Dîner

Ambiance : Moderne

Régimes alimentaires : Halal • Végétarienne • Végétalienne • Sans gluten • Sans produits laitiers

Nom Restaurent : The Waterfront Kitchen

Type de cuisine : internationale

Ouvert pour : Petit-déjeuner • Brunch • Déjeuner • Dîner

Ambiance : Familiale • Moderne

Régimes alimentaires : Halal • Végétarienne • Végétalienne • Sans gluten

Nom Restaurent : COPA

Type de cuisine : internationale

Ambiance : Familiale • Moderne

Régimes alimentaires : Halal

Commentaires clients

Voir les avis

Excellent

Moyen

Bien

Horrible

3.9/5

Très bien

17 avis vérifiés

Ce que les personnes ayant séjourné ici ont adoré :

Cici Z

Écrit le 14/09/25

5/5

A truly amazing event night experience.

Questions fréquentes pour Omra/Hajj :
	Oui, une superbe piscine extérieure vous attend, parfaite pour se détendre tout en profitant du soleil et d’une vue imprenable.
	Oui, un spa complet avec sauna, hammam, bain à remous et massages est à disposition pour un moment de pure relaxation.
	Oui, un parking privé sécurisé est disponible pour les clients.
	Oui, un service de transfert aéroport peut être organisé sur demande.
	Plusieurs restaurants proposent des cuisines variées, allant des saveurs internationales aux spécialités asiatiques et caribéennes, avec options halal et végétariennes.
	Oui, une salle de sport moderne et ouverte 24h/24 est accessible à tous les clients.
	Oui, des espaces élégants et un service événementiel complet sont disponibles pour célébrer mariages, réceptions ou réunions professionnelles.
	Oui, une connexion Wi-Fi haut débit est disponible gratuitement dans tout l’établissement.
	Oui, plusieurs mosquées emblématiques sont facilement accessibles à pied depuis l’hôtel.